HOW IT WORKS
From defining the need, through sourcing the supplier and placing the order, to the goods arriving at your door — step by step, with one point of contact all the way.
The route in brief
You define the need — we manage everything else. Click a step to read about it in detail.
Step by step
Every step has a clear goal, a deliverable you receive and a time estimate. That way you always know where your order stands.
Together we define the need and find manufacturers and suppliers that fit the product, the specification and the quantities.
A shortlist of suitable suppliers
1–3 weeks
We collect quotes from several suppliers and compare price, payment terms, production times and quality.
A comparison table and a clear recommendation
1–2 weeks
We manage all communication with the supplier: questions, samples, specifications and commercial terms.
An approved sample and a finalized specification
1–4 weeks, depending on samples
We place the order on the agreed terms and make sure the quantities, specifications and every detail are correct.
A confirmed order and a production schedule
A few days
We follow production and update you at every stage — including quality control before shipping, as needed.
Regular updates and an inspection report
2–8 weeks, depending on the product
We coordinate the import process with the relevant parties: shipping, documents and customs clearance.
Goods cleared and ready for transport
Sea: 3–6 weeks · Air: about a week
The goods arrive directly at your warehouse or business premises, ready to use.
The goods at your warehouse
1–5 business days
* Durations are a general estimate only. Actual times vary by product, manufacturer, quantity, time of year and shipping method — and we'll update you with an exact schedule for every order.
Division of work
Decide and approve at the key points.
Manage everything in between — and keep you updated.
Documents
Very little is needed to open a request. We handle the import documents with the supplier, the freight forwarder and the customs broker.
To open a request, even if not all the details are known yet.
The main documents that accompany a shipment. We make sure they are in order and on time.
Importing for the first time?
We'll explain what your business needs in order to import (for example, registering as an importer with customs) and guide you accordingly.
FAQ
Didn't find an answer? Write to us and we'll get back to you.
No. It's enough to describe the product and send a photo, sample or link. We find and vet the manufacturer.
It depends on the product and the manufacturer. Some products require a high minimum order quantity (MOQ) and others a lower one. Once we understand your requirement, we'll present the options and the relevant quantities.
It varies by product, production time and shipping method. It usually takes anywhere from a few weeks to a few months from request to delivery. For every order, you'll receive a detailed timeline estimate from us.
Before any commitment, you'll receive a detailed quote: product price, shipping costs, expected customs and taxes, and our service fee, so you know in advance what the goods will cost you delivered to your warehouse.
We work with a written specification and an approved sample before production, and where needed we run a quality inspection before shipping, including photo documentation, to catch problems before the goods leave.
We coordinate the process with the international freight forwarder and the customs broker, and check in advance whether the product requires standards approvals or licensing. You receive the goods cleared and ready for delivery.
Yes. We also support custom manufacturing and Private Label: branding, dedicated packaging and product modifications, depending on the manufacturer's capabilities and the quantities.
In most cases we recommend starting with samples. A small trial order is sometimes possible, depending on the manufacturer and the product, and we'll check this for you.
The first step
Tell us what you need: product, quantity and destination. We'll get back to you with options and a work plan.
